Emma Whaling

Surry Hill’s Top Agent

Matt Marano helped us secure a record price for our apartment on Crown Street Surry Hills. There was great communication throughout and our expectations were managed with a transparent and honest approach. Matt’s experience and excellent knowledge of the local area was obvious throughout and helped us sell the property quickly. We were overseas at the time of the sale and Matt we appreciate the time and effort you made after hours to get the deal done.

Friendly and Determined

Matt worked hard to get a great price on my property, communicated well and as a first time seller showed patience and understanding. Easy to get hold of, and timely in support and replies. All up for what has the potential to be a stressful time, Matt managed well to put me at ease.

Inner city terrace? SELL WITH MATT!

Matt pulled off an exceptional result on a very wide inner-city terrace in an extremely competitive market. He leveraged our long-standing, reliable relationship to secure a pre-Christmas off-market sale with zero spend from his vendor — and my clients were able to buy into one of the quietest, most tightly held streets in the area. His negotiation skills are strong, he’s consistently trustworthy and honourable, and he genuinely knows how to save his owners money by matching the right buyers to the right properties. Always a pleasure to work with!

Professional Experienced & Trusted

We have had purchases and sales with Oxford always found Matt helpful honest and attentive. The whole team are young and enthusiastic and would highly recommend the agency to anyone considering buying or selling.

Matt is very professional in dealing with his clients

Matt always takes time to update me weekly of properties available and is always ready to help . He responds to query promptly and honestly and is highly reliable having a solid knowledge of the market trend . Further, his integrity gives makes me feel secure in dealing with him .

Second to none

Dealing with Matt Marano and the Oxford agency was a seamless experience. From the consultation process to the settlement. Would highly recommend them for any property transaction in the Eastern suburbs.

Successful Sales

I recently had the pleasure of working with Matt Marano and his team from Oxford Agency. Matt handled the successful sale of my apartment ,I cannot express enough how impressed I was with the entire process. From start to finish, Matt was a consummate professional who truly understood the intricacies of the real estate market.

Proactive & Engaged

Matt is exceptional. This is the third time we have used Matt to sell a property and as expected he once again proved to be very proactive and engaged. He clearly knows the area well given his time in real estate and is very proficient in negotiating with potential buyers.

Great support

Had an extremely positive experience with Matt from Oxford. Super responsive and always available . He and his colleagues helped us get a great result.

Thoroughly professional

Oxford real estate have been looking after my investment property in Jersey rd Paddington since we purchased it approx 2 years ago. They have done an exceptional job for us right from the start.The place was leased within a week of handing it to them and they have maintained the property at a high level. Their market knowledge, communication skills between landlord and tenant and professionalism are at a very high standard. As a landlord nothing could be more comforting in knowing that your property is well looked after.I highly recommend them for any of your property management requirements . Thank you Oxford.

Friendly Professional

The team at Oxford Agency are always friendly and professional and always go out of their way to make sure our property is properly maintained.

Highly recommend for any property investor

We have been working with Oxford Real Estate for over 10 years and would highly recommend any property investor, buyer or seller, to work with the team at Oxford. Market knowledge, professionalism, care of tenants, communication, all outstanding from the team.

Professional and Straight Forward

Great team . Very easy to work with. Excellent organisational skills with the ability to multitask and cut through the red tape to get a complete result. From selling, buying and leasing the experience is on point. There’s so much generational knowledge in this office its a pleasure to have them on your side. Highly recommended.

Good management

I have been with you over 20 years and been very happy with every thing you have done for me, I bought my unit from you and you have managed it since then, Thankyou very much valerie saffer.

Very Efficient and friendly team

We have been helped and supported by the Oxford team for a long time and have through their good management and occasional purchase built up a great income producing portfolio. We will continue to use the Oxford team to keep building the portfolio and maintain the friendly and efficient relationship we have.

Excellent from start to finish!

Brilliant agency, very friendly, helpful, always come back promptly, would highly recommend.

Amazing service, knowledge and communication from The Oxford Agency Property Management team.

We recently purchased off the Oxford Agency and left the management in their care. I can highly recommend Senior Property Manager Christos Giannakouli for his open communication, knowledge and constant assistance when I’ve needed it. Another mention to the Accounts/Administration Department in particular Michelle McGloin, her correspondence is first rate, friendly and always happy. Could not be more satisfied with the service we have received from the Oxford Agency.

Always Professional in Managing our Properties

Oxford Real Estate have been managing our properties for over 20 years and still here for the good service and recommendations from various staff.

Best experience!

So glad Oxford is my rental agency. From the first property viewing and up to date I have only positive experience dealing with them. Professional, very fast and clear in communication.

A Result Beyond Expectations

“Daniel- We can’t thank you enough. You should be incredibly proud of your perseverance and calm demeanor. The level of craziness over the last two years is pretty unbelievable. You have delivered an amazing result over my expectation. Looking forward to doing more deals together and meeting in person soon.”

From Challenge to Record Sale: A Result Beyond Expectations

On behalf of all my family members, I’d like to personally thank Ralph and Oxford Agency for achieving such an exceptional sales result on our property, delivering a record price for Paddington . Having worked with Ralph previously over a number of years, we felt it necessary to select an agent with local knowledge and expertise. Although the timing of the sales campaign was extremely challenging due to Covid, you and Daniel were able to navigate through these challenges and deliver a result above our expectations. The strategy during the campaign around targeting potential buyers and qualifying the buyers capacity was integral in choosing the ultimate buyer and delivering exceptional terms on the sale of the property.

Your determination and focus from day one to achieve a great result was unrivaled. You have exceeded our expectations and solidified our thoughts as a superior sales person.

We thank you for your honesty, professionalism and sensitivity over our long standing family asset. Your hard work was very much appreciated throughout the campaign and we couldn’t have done it without you!

Relentless Commitment, Exceptional Result

Oxford Agency showed amazing determination and worked all hours to ensure my property was sold. Daniel was helpful in negotiating all the finer details.

Where Strategy, Relationships and Results Align

I don’t usually write testimonials on deals but felt that people who are considering which Agent to use for their property would benefit from my experience. I have been involved with many deals, both on behalf of the acquiring party and the selling party, in the US and Australia, and have yet to have as positive an experience as I’ve had with him.
From the onset, Daniel was focused on understanding the deal structure that would work for our family given the various members’ goals and needs. He worked tirelessly to structure a deal with those goals in mind rather than just trying to convince the family to accept a lower offer. In the end, he was able to achieve a price far superior to other offers received.
More than just that financial component of the transaction, Daniel interfaced with our legal team, tenants, and accounting team to make the process as smooth as possible for both Vendor and Purchaser. It was clear through the negotiation and settlement that Daniel is someone who is focused on the long term relationship with clients more so than he is squeezing every penny out of a fee. Our side of the transaction had many varying opinions and thoughts, but everyone was in agreement that Daniel did a fantastic job and that we would definitely use him on future transactions.

Experience You Can Rely On, Results You Can Trust

I appointed Daniel Marano from Oxford Agency to sell my commercial property on Oxford Street, Paddington and I would just like to thank him for the way in which he handled the sale from start to finish.Daniel would always promptly return my emails, text messages and phone calls. I have been in the service industry all my life and am particularly aware when bad service is given. I’m more than happy to tell you that you excelled in your customer service and guidance. I would have no problem in recommending Daniel Marano to family & friends who have property to sell. Daniel, I wish you all the best for the future.

Exceptional Outcomes Across Leasing and Sales

I would like to personally thank Ralph from Oxford Agency for is hard work and commitment in delivering both an amazing leasing and sales result for my property.

Exceptional Outcomes Across Leasing and Sales

I would like to personally thank Ralph from Oxford Agency for is hard work and commitment in delivering both an amazing leasing and sales result for my property.

A Complete Service, Delivered with Confidence

To whom it may concern, Oxford Real Estate were appointed to manage the residential and commercial properties in a development that or company completed in 2019 at Danks St Waterloo. Further Oxford sold a portion of the residential apartments in that same development. Michael Marano was recommended to us by a long trusted professional colleague and that was the
initial catalyst for this business relationship. This association has now extended to his sons, Daniel and Matt and most recently to their Senior Property Manager, Allan Edmondson.
The results and time taken to sell and lease the apartments and retail highlight their team’s professional and can do attitude. Additionally, I have found them to be extremely responsive, pro-active
in their approach, trustworthy and eager to perform above and beyond my expectation.
I have no hesitation in recommending them and am confident you will not be disappointed in their service to you. Please feel free to contact me for further details.

A 50-Year Legacy of Trust and Performance

To whom it may concern, I have been a client of Oxford Agency and the Marano family for over 50 years. During this period, my family has been involved with four generations of the Marano family, and soon another generation of my family will become clients of Oxford Agency. Oxford Agency has been managing a mix of industrial, commercial, and residential properties for
my group and offer a full management service. Over the years, Oxford has secured long term tenants for my properties and their experience and knowledge is invaluable. Working with the property managers assigned to my properties has been a pleasure. If you are looking for a long term professional agency, I highly recommend Oxford Agency – John. E

Raising the Benchmark in Property Management

To Whom it may concern, Oxford Agency have been managing my residential apartment block at 36 Flinders Street, Darlinghurst since 2013.
It was previously with another local agent however I wasn’t getting the service I expected. I met with Michael Marano and Daniel and have been dealing with Allan Edmondson & Mary El Khoury.
Oxford Agency have been exemplary in the way they manage my property, and are very proactive and attentive about the tenants they recommend. They keep me informed if there are any works
required and are diligent with the routine inspections and keep me advised of current market rentals. I would recommend Oxford Agency to anyone looking for a quality agency who give you personal attention at all times.Thanks
George El Khouri

A 40-Year Partnership Built on Performance and Trust

To whom it may concern, Oxford Real Estate have been managing my portfolio of residential and commercial properties for approximately 40 years. Our association originally
began with Michael Marano and has extended to his son, Daniel and most recently to their Senior Property Manager, Allan Edmondson.
Not once, have I had any regrets about utilising the expertise and services of the Oxford team. They are in constant communication with me, keeping me informed about the state of affairs of my properties.

Additionally, I have found them to be extremely responsive, pro-active in their approach, trustworthy and eager to perform above and beyond my expectations. The Oxford team have consistently provided the highest standard of professional service to me and I am confident they would extend the same manner of service to you .
I have no hesitation in recommending them and am confident you will not be disappointed in their service to you.
Please feel free to contact me for further details.

Regards Frank P

A Truly Standout Leasing Experience

I cannot say enough positive things about my experience working with Emma Whaling as a leasing agent. From the very first interaction, she set a level of professionalism, responsiveness, and genuine care that is incredibly rare to find. Moving can be stressful and overwhelming, but Emma made the entire process smooth, organized, and actually enjoyable.

What stood out immediately was her communication. Emma is prompt, clear, and incredibly thorough. Every question I had whether it was about lease terms, amenities, pricing, timelines, or application details was answered quickly and in a way that made everything easy to understand. She never made me feel rushed or like I was asking too many questions. Instead, she made me feel supported and informed every step of the way.

Beyond being responsive, Emma is extremely knowledgeable. She knows the property inside and out and was able to explain everything in detail, from community features to neighborhood highlights. She anticipated questions before I even thought to ask them and provided helpful insights that showed she truly understands both the property and the needs of prospective residents. It was clear she genuinely cares about matching people with the right home rather than just filling units.

Her professionalism is matched by her warmth and friendliness. Emma has such a welcoming presence that immediately puts you at ease. Touring with her felt comfortable and relaxed, never pressured. She was patient, attentive, and truly listened to what I was looking for. Instead of pushing options that didn’t fit, she tailored recommendations to what mattered most to me. That personal touch made a huge difference.

The application and leasing process itself was seamless thanks to her organization and attention to detail. She walked me through every step, explained timelines clearly, and followed up consistently so nothing fell through the cracks. If there were documents to sign or forms to complete, she ensured I knew exactly what was required and when. That level of guidance made what could have been a complicated process feel straightforward and stress-free.

Another thing I truly appreciated was her transparency. Emma was honest, upfront, and clear about policies, fees, and expectations. There were no surprises, no last-minute confusion – just professionalism and integrity. That builds trust, and trust is everything when you’re making a big decision like signing a lease.

It’s also worth mentioning how dedicated she is. Even with what I’m sure is a busy schedule, she never made me feel like just another appointment. She gave my situation her full attention and followed through on everything she said she would do. That reliability speaks volumes about her work ethic and commitment.

In a world where customer service can sometimes feel rushed or transactional, Emma delivers a level of service that feels personal and thoughtful. She goes above and beyond, not because she has to, but because she genuinely wants people to feel confident and happy about their decision.

If you’re looking for a leasing agent who is professional, knowledgeable, responsive, honest, and truly invested in helping you find the right place, Emma Whaling is the person you want to work with. She made what could have been a stressful process feel easy and positive, and I am incredibly grateful for her help.

I would absolutely recommend Emma to anyone searching for a new home. She sets the standard for what an exceptional leasing agent should be.

The Best in Leasing, Without Exception

Emma Whaling is the best leasing agent I have ever worked with. She is lovely, honest and goes above and beyond always. Couldn’t recommend her more!

 

A 50-Year Legacy Built on Trust and Results

Having worked with Oxford Agency across multiple transactions — buying, selling, leasing, and ongoing management — I can say with complete confidence that they are an exceptional team.

My relationship with the agency goes back over 50 years, when my father first engaged them. Today, I continue that legacy, and they remain the only agency I trust to handle my portfolio.

Oxford Agency manages a significant mix of my commercial and residential properties, and their consistency is what sets them apart. The team operates like a well-run engine — efficient, proactive, and always aligned. No matter the complexity of the task, they deliver with clarity and professionalism.

What I value most is their ability to not only meet expectations, but consistently exceed them. Across every stage — from acquisition to leasing, management, and sale — the level of service and strategic thinking is second to none.

It’s rare to find an agency that maintains this level of performance over decades. Oxford Agency has done exactly that.

Setting the Benchmark Across Every Transaction

Having worked with Oxford Agency for over 15 years, I can confidently say they operate at a level that is genuinely different to any other agency I’ve dealt with.

Across that time, I’ve bought, sold, leased, and had a large portfolio of both commercial and residential properties managed by their team. What stands out is the consistency — regardless of which part of the business I’ve engaged with, the standard of service has always been exceptional.

I’ve worked with a number of team members across different divisions, and each interaction reflects the same core values: care, respect, clear communication, attention to detail, and a relentless focus on achieving the best possible outcome.

Their ability to deliver strong results while maintaining a highly personalised approach is what sets them apart. There’s a level of trust and confidence I have in Oxford Agency that I simply don’t have elsewhere.

They don’t just manage property — they take ownership, and that makes all the difference.